Director - Account Management
New
J
JobgetherRetail Media, Advertising
Fully remote work opportunity within the United States.Full-TimeDirector
Salary$127,000 - $237,800 USD
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Job Details
- Experience
- 7-10+ years of experience, including significant experience in account management, client services, or strategic partnerships.
- Required Skills
- Account ManagementRelationship management
Requirements
- Bachelor’s degree required.
- 7-10+ years of experience in account management, client services, or strategic partnerships within media, advertising, retail media, or commerce environments.
- 5+ years of experience managing and developing high-performing teams.
- Proven ability to build strong executive-level client relationships, manage escalations, and influence investment decisions.
- Deep understanding of digital media execution, including campaign setup, optimization, measurement, and performance analysis.
- Exceptional communication and presentation skills, with the ability to simplify complex topics for diverse stakeholders.
- Strong cross-functional collaboration skills and the ability to influence without direct authority in a matrixed organization.
- Analytical mindset with the ability to interpret campaign data, identify trends, and translate insights into strategic recommendations.
- Experience managing relationships with major brands, advertisers, or agencies is preferred.
- Familiarity with commercial agreements, insertion orders, and advertising contract processes is preferred.
- Knowledge of first-party data strategies, audience targeting, and campaign optimization is a plus.
Responsibilities
- Establish annual team priorities, translate organizational objectives into measurable goals, and monitor performance against key business metrics.
- Act as the escalation point for complex advertiser opportunities, strategic challenges, and high-impact relationship matters.
- Define and implement a vision for best-in-class account management practices within a retail media environment.
- Lead, coach, and develop a team of Account Managers through performance management, career development, mentoring, and continuous feedback.
- Own relationships with key strategic advertisers, serving as a trusted advisor and executive-level partner.
- Drive retention, investment growth, and client satisfaction by ensuring measurable value and strong business outcomes.
- Collaborate with sales, media planning, analytics, product, legal, finance, and activation teams to align priorities and improve execution.
- Develop scalable account management processes, playbooks, and frameworks to support growth and operational consistency.
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