Bilingual Collections and Billing Assistant
M
Mangone Law Firm, LLCLegal Services
Colombia. Mexico. Peru. Ecuador. NicaraguaFull-TimeEntry
Salary6 - 9 USD per hour
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Job Details
- Languages
- Spanish-English
- Experience
- Minimum 1 year
- Required Skills
- Customer serviceSlack
Requirements
- Minimum 1 year of experience in collections, retention, or sales.
- Proven experience in customer service roles.
- Conversational level of English.
- Strong emotional intelligence and ability to manage sensitive client interactions.
- Excellent communication skills to convey information effectively.
- Responsibility and accountability for individual and team results.
- Growth mindset and openness to learning.
- Receptiveness to feedback and ability to give constructive input.
- Ability to work autonomously while contributing to team goals.
- Positive attitude and resilience when facing challenges.
Responsibilities
- Communicate and coordinate with clients regarding payments.
- Contact clients within the first 5 days of payment due dates.
- Provide accurate and clear payment information.
- Schedule and conduct client calls to secure payments.
- Perform consistent follow-ups with clients and colleagues to achieve collection goals.
- Respond to client inquiries, notifications, and payment-related questions through Slack.
- Notify relevant channels regarding client payments.
- Manage billing lists, use CampLegal, and follow all established protocols.
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