Support Engineer
New
A
AlliumBlockchain Data Infrastructure
We hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET, 2 hours overlap on NYC mornings (10am-12pm ET) Mon-ThursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- PythonSQLBashBlockchainETLLinux
Requirements
- Fluency in AI tools, common failure modes, and modern practices.
- Fluency in SQL with ability to write, optimize, and debug complex queries.
- Experience providing technical support for a SaaS or data product.
- Working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains.
- Familiarity with APIs, data connectors, and ETL tools.
- Comfort with scripting or automation in Python, Bash, or similar languages.
- Strong understanding of Linux environments and command-line tools.
- Excellent communication and documentation skills.
- Proactive, empathetic approach to customer relationships.
- Ability to work independently and take full ownership of issues from report to resolution.
Responsibilities
- Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, and API integrations.
- Map customer issues to solutions within the Allium dataset, delivery mechanisms, or documentation.
- Help customers diagnose problems in their data sources like Snowflake, BigQuery, and Postgres.
- Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.
- Develop internal tools and scripts to automate troubleshooting and improve response times.
- Write clear documentation and knowledge base articles for customers and internal teams.
- Partner with GTM and product teams to translate customer pain points into actionable insights.
- Triage and prioritize issues against customer SLAs to ensure highest-impact problems are resolved first.
View Full Description & ApplyYou'll be redirected to the employer's site
