Spanish/English Speaking Customer Service Representative
New
C
Carrie Rikon & AssociatesHealthcare Administration
Must live anywhere in FloridaTemporary
Salary$14.00 per hour, plus Medical Insurance, Mental Health Benefits, and Pharmacy Benefits
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, English
- Required Skills
- Microsoft Office SuiteCustomer serviceCRM
Requirements
- Must be fluent in both Spanish and English (spoken and written).
- Previous customer service experience is required.
- Exceptional communication skills with the ability to clearly and empathetically assist callers.
- Basic understanding of employee benefits, insurance terminology, and related products/services.
- Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
- Experience using standard office equipment and technologies (fax, copier, postage machines).
- Ability to manage a high volume of calls, especially during peak periods, while maintaining a positive and professional demeanor.
- A team player who thrives in a collaborative environment but is also able to work independently.
- Healthcare industry experience is a plus.
Responsibilities
- Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
- Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
- Update and maintain member demographic information across internal and external systems.
- Capture and advise on plan elections, helping employees understand and fully utilize their benefits.
- Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
- Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
- Manage a high volume of calls while employing de-escalation techniques and striving for first-call resolution.
- Maintain detailed call logs to ensure thorough follow-up and timely resolution of member inquiries.
- Participate in outreach campaigns, fostering strong relationships with clients and their employees.
- Collaborate with a team of Account Specialists and Managers to monitor and resolve pending eligibility issues.
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