Customer Success Associate
New
C
CoalitionActive Insurance
This is an in-office position located in our Provo, UT office or remote if located outside of Utah.Full-TimeEntry
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- Customer serviceWritten communicationVerbal communicationCustomer support
Requirements
- Prior experience in a customer support or customer service role, or a strong demonstrated desire to learn and build these skills.
- Excellent interactive and communication abilities, both written and verbal, in customer-facing environments.
- Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment.
- Demonstrated ability to learn new tools, processes, and products quickly.
- Strong attention to detail.
- Incredibly positive attitude and a team-first mindset.
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone.
- Ensure prospective and current customers receive timely, accurate assistance by routing and coordinating inquiries with internal teams.
- Educate customers on Coalition’s insurance and cybersecurity products.
- Perform administrative insurance functions to support quoting, binding, and policy workflows.
- Capture customer feedback, identify recurring pain points, and collaborate with teams to implement product improvements.
- Maintain clear, professional, and empathetic communication in every customer interaction.
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