Clinical Success Consultant
New
R
RapidAIHealthcare AI
Candidates must be physically located in one of the following states: MN, IA, CO, NM, NE, KS, AR (or North/South Dakota).Full-TimeMiddle
Salary$109,999 - $125,000 a year; salary range target $110,000 - $125,000.
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Job Details
- Experience
- 3+ years disease-specific leadership or experience in hospital customer success; 5 years of disease-specific acute clinical care experience.
- Required Skills
- Microsoft ExcelCustomer SuccessPowerPointData analytics
Requirements
- BS/MS in Nursing.
- 5+ years of disease-specific acute clinical care experience (Stroke, PE, STEMI, or Emergency Department).
- 3+ years of disease-specific leadership or experience in a hospital customer success function.
- Proficiency in Microsoft Office suite (PowerPoint, Excel, Word).
- Ability to aggregate and analyze data for decision-making and presentations.
- Exceptional customer-facing and presentation skills.
- Ability to navigate ambiguity and manage multiple projects simultaneously.
- Strong interpersonal skills and ability to work in a team-oriented environment.
- Willingness to work with new tools and technology.
- Ability to travel at least 25% within the assigned territory.
- Neurovascular leadership (e.g., Stroke Program Coordinator) strongly preferred.
- Advanced disease-specific certification (SCRN/CCRN) strongly preferred.
Responsibilities
- Support internal and external users with product training, knowledge, and expertise in disease-specific care milestones.
- Guide hospital customers through onboarding and launch processes for Rapid software solutions.
- Establish and maintain relationships with key hospital stakeholders as the main point of contact.
- Design and develop end-to-end workflows for disease-specific content.
- Track AHA guidelines, industry standards, and trends related to disease-specific workflows.
- Monitor and analyze hospital usage and workflow data to identify optimization opportunities.
- Design interventions to address product adoption issues or competency gaps.
- Create and present Quarterly Business Reviews (QBRs) using data analytics.
- Cultivate client success stories and testimonials.
- Collaborate with the sales team to secure renewals and identify expansion opportunities.
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