Patient Engagement Center Advocate
E
EyeCare PartnersEye Care
Must Live in 1 of these 18 States - No exceptions! Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virgina, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, ArizonaFull-TimeEntry
Salary17 USD per hour
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- High School or GED diploma.
- 1+ years related experience in a call center, customer service, medical office, or as a receptionist.
- Ability to multi-task and work in multiple computer programs simultaneously.
- Intermediate to advanced computer operation skills.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Ability to communicate effectively in English, both verbally and in writing.
- Familiarity with general HIPAA guidelines.
- Ability to provide a dedicated, quiet workspace for remote work.
- Ability to work varying shifts including early mornings or evenings.
- Previous medical office experience is preferred; previous optometric or ophthalmic experience is strongly preferred.
Responsibilities
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in our EMR system based on physician preferences.
- Clearly and concisely document patient requests and pertinent information via EMR.
- Ensure that calls are handled efficiently to attain daily call production goals through appropriate call control.
- Coordinate work efforts with other team members to achieve an efficient workflow within the office.
- Maintain strong knowledge of all site protocols and physician schedules to ensure appropriate information is provided to patients.
- Adhere to all safety policies and procedures and support a culture of high quality and customer service.
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