Customer Support Consultant
S
SupportYourAppCustomer Support
Rabat, Rabat-Salé-Kénitra, Morocco. Tunis, Tunis Governorate, Tunisia. Cape Town, Western Cape, South Africa. Algiers Province, Algeria. Windhoek, Khomas Region, Namibia. Nairobi, Nairobi County, Kenya, GMT+2ContractMiddle
SalaryCompensation in USD
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Job Details
- Languages
- Fluent German and English (C1 or higher)
- Experience
- At least 6-12 months
- Required Skills
- Analytical SkillsResearch skillsCustomer support
Requirements
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Responsibilities
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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