Director of Operations, Deliberations

New

Change.orgCivic Technology

This is a full time remote role based in the United States.Full-TimeDirector

Salary205,500 - 241,500 USD per year

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Job Details

Experience: 8+ years in operations or program leadership
Required Skills: Artificial IntelligenceOperations ManagementStakeholder management

8+ years of experience in operations or program leadership.
Proven experience as a people manager developing senior or expert-level individual contributors.
Direct experience working in or with city governments, interacting with officials and staff.
Track record of building from scratch and scaling a program or process from an early stage.
Experience running structured dialogue, community engagement programs, or deliberative processes.
Demonstrated cross-partisan experience working with diverse political stakeholders.
Strong systems thinking and AI fluency to turn manual work into repeatable, documented processes.
Ability to work in ambiguous, early-stage conditions.
Strategic mindset for program design and long-term scaling.
Professional experience in a Chief of Staff or senior ops role in a government or civic organization is highly valued.

Own end-to-end delivery of civic dialogues with a biweekly launch cadence across active cities, including recruitment, facilitation, and reporting.
Lead and grow the program manager team by hiring, onboarding, and developing senior or expert-level individual contributors.
Redesign and document the 12-week dialogue playbook into a repeatable system leveraging AI-powered workflows for participant matching, synthesis, and insight extraction.
Build and maintain trusted relationships with city offices and officials across the political spectrum to ensure non-partisan credibility.
Partner strategically with the GM and policy directors to determine the growth and direction of the Deliberations program.

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