Client Project Manager Ops
New
J
JobgetherHR Technology
Remote within the United States, Central Time ZoneFull-TimeMiddle
Salary$71,500–$102,200 per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- Project ManagementMicrosoft Excel
Requirements
- Bachelor’s degree or equivalent combination of education and professional experience.
- 5–7 years of experience in project management, technical account management, client services, or a similar customer-facing role.
- Proven experience managing complex projects with multiple stakeholders and competing priorities.
- Strong project planning, organizational, and time management skills with exceptional attention to detail.
- Previous experience working directly with enterprise clients and executive-level stakeholders.
- Strong understanding of HR technology, payroll systems, workforce management solutions, or HCM platforms.
- Advanced Microsoft Excel skills, including data analysis and reporting capabilities.
- Ability to understand technical concepts, troubleshoot operational challenges, and translate business needs into actionable solutions.
- Excellent communication, presentation, and relationship-building skills.
- Ability to influence stakeholders without direct authority and drive projects forward in collaborative environments.
Responsibilities
- Manage and execute critical projects for large, complex clients, ensuring successful delivery against defined objectives, timelines, and business requirements.
- Define project scope, create project plans, monitor progress, and communicate updates to internal teams and client stakeholders.
- Partner with Client Services, Account Management, Sales, and internal product teams to identify challenges and develop effective solutions.
- Gain a deep understanding of client business needs and recommend solutions using HR, payroll, and workforce management technologies.
- Coordinate cross-functional teams to ensure responsibilities are clearly defined, project milestones are achieved, and risks are proactively managed.
- Lead client meetings, provide project updates, and support executive-level communication with senior stakeholders.
- Identify opportunities for process automation, product enhancements, and operational improvements based on client feedback.
- Advocate for client needs by gathering insights, sharing recommendations with internal teams, and supporting continuous improvement initiatives.
- Support quarterly business reviews and strategic conversations focused on client satisfaction, retention, and growth.
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