Patient Coordinator Support Lead
New
1
1nHealth, Inc.Clinical research
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years of experience in a call center environment, with at least 1 year in a patient-facing screening role within the healthcare or clinical research industry.
- Required Skills
- Microsoft Office SuiteSlack
Requirements
- Minimum of 3 years of experience in a call center environment.
- Minimum of 1 year in a patient-facing screening role within the healthcare or clinical research industry.
- Strong verbal and written communication skills.
- Proficiency in RingCentral, Slack, and Microsoft Office Suite.
- Solid knowledge of medical terminology and clinical trial processes.
- Ability to multitask and manage competing responsibilities in a remote environment.
- Attention to detail and comfort with data-driven performance management.
- Prior supervisory, coaching, or team lead experience strongly preferred.
- GCP (Good Clinical Practice) certification or willingness to obtain.
Responsibilities
- Conduct thorough pre-screening calls to gather medical history and demographics.
- Explain clinical trial purposes, eligibility criteria, and risks to patients.
- Maintain accurate records of patient interactions and ensure regulatory compliance.
- Review contractor call recordings to evaluate adherence to scripts and quality standards.
- Monitor KPI dashboards to identify performance trends and improvement opportunities.
- Provide structured coaching and individualized feedback to contractor team members.
- Review and approve contractor timesheets weekly.
- Compile and generate monthly invoices for contractor hours.
- Collaborate on process improvements for the patient coordinator department.
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