Data Scientist, Customer Experience
New
W
WhatnotE-commerce Marketplace
Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.Full-TimeSenior
Salary$162K - $215K; $162K – $215K • Offers Equity
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLSnowflakeSparkA/B testingBigQuerydbtRedshiftR
Requirements
- 5+ years of experience in Data Science, Decision Science, or Analytics within a product-focused organization.
- Bachelor’s degree in Computer Science, Economics, Statistics, or a related quantitative field or equivalent experience.
- Proven experience applying statistical and analytical methods to real-world product problems.
- Advanced SQL skills and experience with modern data warehouses (Snowflake, BigQuery, Redshift).
- Experience with Spark or DBT.
- Proficiency with Python or R for data analysis, modeling, and experimentation.
- Experience designing and analyzing A/B tests and understanding causal inference techniques.
- Strong data visualization skills and familiarity with BI tools for building interactive dashboards.
- Ability to communicate complex ideas clearly and impactfully across diverse stakeholders.
- Experience leading cross-functional projects and influencing strategy with data.
- Ability to work in fast-paced, ambiguous environments with a high degree of ownership.
Responsibilities
- Define and own the KPIs that measure CX health, downstream impact, product experience, and user sentiment.
- Analyze user behavior and marketplace dynamics to identify opportunities and inform CX product and agent team priorities.
- Measure the tradeoffs between user experience and business value.
- Translate complex data into actionable recommendations for product and leadership teams.
- Partner with product managers and engineers to design, implement, and evaluate A/B tests and feature rollouts.
- Develop frameworks for causal inference, impact measurement, and long-term ecosystem health.
- Build dashboards, data pipelines, and self-serve tools using our modern data stack to empower teams.
- Serve as a thought partner to CX leads to influence roadmaps and strategic decisions.
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