Customer Success Partner
S
Silver LakeBackground Screening
This role is 100% work from home role within the United States.Full-TimeMiddle
Salary$75,000-90,000 annual base before bonus structure
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeProblem SolvingAccount Management
Requirements
- Bachelor's Degree or equivalent work experience.
- 3+ years proven experience in professional account management or sales account management.
- Experience managing complex solutions and products for strategic National or Global accounts.
- Experience with C-level relationship management.
- Proficiency with MS Office applications including Word, PowerPoint, and Excel.
- Strong oral and written communication and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills.
- Demonstrated networking capabilities and professional business maturity.
Responsibilities
- Develop and maintain strategic account plans to track revenue trends and sales opportunities.
- Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Coordinate with client, operations management, and technology teams to ensure service levels are maintained.
- Prepare and deliver quarterly and annual client business reviews.
- Manage customer contractual documentation, including MSAs, Statements of Work, and SLAs.
- Analyze trends and make recommendations on potential changes to customer programs to drive satisfaction.
- Manage contract renewals and proposal responses to RFPs.
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