Customer Service Operations Supervisor
R
Relay TechnologiesLogistics, E-commerce
BulgariaFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years of experience in a supervisory role
- Required Skills
- Google SheetsGoogle Workspace
Requirements
- Strong problem-solving skills, with the ability to think critically and make informed decisions under pressure.
- Proficient in GSuite, particularly Google Sheets, with the ability to create and manage complex reports.
- A proactive approach to work, with the ability to anticipate challenges and address them before they escalate.
- Strong collaboration skills, with a commitment to working as part of a team to achieve common goals.
- Able to work independently, managing time and priorities effectively.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Growth mindset, always open to feedback and new ideas.
- 1-2 years of experience in a supervisory role.
- Familiarity with customer support tools and technologies - ideally Dixa.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills.
- Ability to develop and implement customer support policies and procedures to drive excellence.
Responsibilities
- Oversee daily operations by conducting regular one-to-ones (121s), providing coaching, and managing team performance.
- Ensure that all resources are used efficiently, and team productivity is maximised.
- Develop and refine processes to enhance operational efficiency and quality.
- Create and maintain reports to track key performance indicators (KPIs) and other metrics.
- Drive a culture of continuous improvement by implementing industry best practices, optimising processes, and reducing inefficiencies.
- Closely monitor KPIs, promptly address deviations, and ensure the team is aligned with business objectives.
- Work closely with leadership to ensure that operations are in sync with overall business goals.
- Prepare and manage team schedules, ensuring compliance with legal and labour law requirements.
- Assist the Head of Customer Service on various projects, contributing insights and driving initiatives to successful completion.
View Full Description & ApplyYou'll be redirected to the employer's site
