Senior ServiceNow AI & ITSM Solution Architect
Riyadh, Riyadh Province, Saudi Arabia, Egypt, India, Estonia, United Arab EmiratesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8–12+ years of ServiceNow implementation experience. Minimum 5 years in a Solution Architect or Lead Consultant role
- Required Skills
- ScriptingServiceNowGenerative AI
Requirements
- 8–12+ years of ServiceNow implementation experience
- Minimum 5 years in a Solution Architect or Lead Consultant role
- Proven experience delivering ITSM implementations at scale
- Proven experience delivering FSM and/or field operations solutions
- Proven experience delivering ITAM / SAM / CMDB-heavy programs
- Hands-on exposure to ServiceNow AI capabilities, including GenAI and Predictive Intelligence
- ServiceNow certifications in ITSM, ITAM, or related areas
- Experience with machine learning and AI applications within enterprise IT environments
- Familiarity with Agile methodologies and tools
- Skills in scripting and building integrations using ServiceNow APIs or other automation technologies
- Education in designing and implementing comprehensive ITSM solutions on ServiceNow with AI capabilities
- Lead the development and configuration of IT Asset Management modules
- Collaborate with business units for requirements, gap analyses, and functional specifications
- Provide technical leadership and guidance to project teams
Responsibilities
- Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management.
- Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization).
- Define AI adoption roadmaps aligned with operational maturity and data readiness.
- Ensure alignment with ITIL v4, ServiceNow best practices, and platform governance.
- Architect and implement Virtual Agent & conversational AI, GenAI-based knowledge search, and Predictive Intelligence for ITSM.
- Design AI-assisted work order intake and intelligent technician assignment for FSM.
- Lead AI-supported ITAM / SAM / HAM initiatives, ensuring high-quality CMDB aligned with CSDM standards.
- Configure and govern Now Assist / GenAI capabilities, Flow Designer, and AI guardrails.
- Lead architecture and design workshops with business and IT stakeholders, acting as a trusted advisor.
- Guide implementation teams and support pre-sales activities.
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