German Customer Support Agent - Turkey based (FULL REMOTE)
C
Cross Border TalentsCustomer Support
TurkeyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Communication SkillsTime ManagementComputer skillsExcellent communication skillsEmpathyTroubleshootingCustomer support
Requirements
- Fluency in German (C1/C2 Level or Native)
- Good knowledge of English (B2 level)
- Availability to work in rotating shifts
- Good computer skills
- Previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
Responsibilities
- Answer inbound calls and customer inquiries
- Provide support and direction to customers
- Resolve customer service issues empathetically and timely
- Maintain accurate data input of consumer inquiries, questions, and feedback
- Troubleshoot using open questions, support documents, and system training
- Offer recommendations for common problems or FAQs
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