German Customer Support Agent - Turkey based (FULL REMOTE)

Posted 4 months agoViewed

TurkeyFull-TimeCustomer Support

Company:Cross Border Talents

Location:Turkey

Languages:German, English

Seniority level:Middle

Skills:

Communication SkillsTime ManagementComputer skillsExcellent communication skillsEmpathyTroubleshootingCustomer support

Requirements:

Fluency in German (C1/C2 Level or Native) Good knowledge of English (B2 level) Availability to work in rotating shifts Good computer skills Previous experience or contact with clients Excellent communication skills Good listening and empathy skills Good time management skills Team spirit and flexibility

Responsibilities:

Answer inbound calls and customer inquiries Provide support and direction to customers Resolve customer service issues empathetically and timely Maintain accurate data input of consumer inquiries, questions, and feedback Troubleshoot using open questions, support documents, and system training Offer recommendations for common problems or FAQs