Senior Customer Success Manager

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Requirements:

• 5+ years in customer success, implementation, or solutions consulting roles
• 3+ years of experience working with enterprise clients in a multi-stakeholder environment
• Proven success driving adoption of SaaS or AI-powered platforms
• Exceptional communication and relationship-building skills
• Data-driven mindset; SQL or Python exposure is a plus
• Self-starter who thrives in high-growth, fast-paced settings

Responsibilities:

• Work closely with growth marketing and content leads to align AI-driven programs with business goals
• Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery
• Collaborate with technical teams to tailor scalable, high-impact AI workflows
• Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes
• Train teams to use AI tools efficiently and independently, minimizing friction
• Streamline implementation cycles for faster time-to-value
• Develop playbooks and frameworks based on successful customer rollouts
• Share feedback with Product and Engineering to influence roadmap and enhancements