Senior Revenue Operations Manager

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Requirements:

• 7+ years of related Rev Ops/Sales Ops experience working within a high-growth SaaS company
• Salesforce experience, particularly with accounts, opportunities, and contacts
• High-proficiency with Excel/Google sheets including the ability to pull and organize data and build analysis via pivots and models
• Experience with development of BI tool dashboards (e.g., Thoughtspot, Tableau)
• Able to adopt existing processes, refine processes, and build processes from scratch

Responsibilities:

• Operate as the strategic partner to Clari’s Enterprise revenue teams
• Deliver proactive data and metrics via multiple platforms to provide actionable insights to the Customer Success team and leadership. They will keep a keen eye on CSAT, Customer Health, Usage, Adoption, Retention, and customer engagement
• Assist in the technology stack architecture to connect various data sources and expose key insights to the team
• Leverage data from within a diverse set of tools including SFDC, Pendo, Snowflake, etc. to architect a clean and connected flow of information between various tools
• Partner with our Analytics and Data Engineering teams to improve the revenue team’s usage of Customer Data. Refine, enhance, and build metrics supporting customer targeting
• Partner with our Customer Success and Sales Engineering Program Managers to implement, measure, and enhance new programs and initiatives
• Assist in FY Planning efforts including territory creation and balancing, budgeting and hiring plans, quota setting, and resource planning