Implementation Project Manager

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💎 Seniority level: Manager, 6+ years

📍 Location: United States

💸 Salary: 125000.0 - 145000.0 USD per year

🔍 Industry: Healthcare services

⏳ Experience: 6+ years

🪄 Skills: Project ManagementData AnalysisProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsProblem SolvingOrganizational skillsRelationship managementStakeholder managementProcess improvement

Requirements:

6+ years of experience in a project management, implementation, client services, or operations role at a in healthcare services or management consulting company
Strong verbal and written communication skills with the ability to synthesize complex information and facilitate conversations between technical and non-technical audiences
Strong organizational skills with high attention to detail.
A bias towards action and intrinsic motivation to move work forward.
Strong problem solving skills, capable of identifying root causes and evaluating potential solutions

Responsibilities:

Work cross-funcationally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smooth partner onboarding experience.
Develop comprehensive implementation project plans from initial discovery sessions through post-launch support.
Demonstrate expertise navigating conversations about member workflows, data integrations and transfers, configuration requirements, and benefit design.
Use data to track implementation performance, inform decision making, and measure project success.
Build strong internal and external relationships, communicate project status, address open issues, and facilitate regular updates including risks to delivery.
Identify and implement continuous process improvement initiatives to drive scalability and refine internal playbooks.

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