Tech I IT Support Specialist

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Requirements:

• High School diploma or equivalent
• Experience supporting both domestic and international users in a global organization.
• Experience providing technical support for the Microsoft Office suite, Windows, Active Directory, and Office 365.

Responsibilities:

• Diagnose and resolve software and hardware incidents across a range of software applications.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Be a highly motivated team player with the skills and ability to manage changing priorities.
• Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
• Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.