Manager, Account Management - Government/Enterprise

View full description

Requirements:

• 5+ years in customer success, account management, or strategic partnerships, including 2+ years in a people management role
• Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries)
• Demonstrated ability to lead cross-functional initiatives and scale operational systems
• Experience building and launching new teams or functions from the ground up
• Comfort operating in fast-paced, high-change environments with shifting priorities
• Known for your customer empathy, strategic mindset, and ability to earn trust and deliver outcomes

Responsibilities:

• Own post-sales success and account management for all non-state government customers
• Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months
• Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support
• Build and operationalize a new customer success motion tailored for education customers
• Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience
• Hire, develop, and coach a high-performing team to drive measurable results
• Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights