Technical UX Researcher | Ruby Labs

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Requirements:

• 2+ years of experience in UX Research, Product Research, or a comparable role involving product and user behavior analysis.
• Demonstrated ability to perform structured competitive research and technical analysis of digital products.
• Strong attention to detail, with the ability to independently plan, execute, and document research findings.
• Excellent communication skills, including the ability to present complex insights to both technical and non-technical audiences.
• Experience in fintech, SaaS, e-commerce, or other digital-first product environments.

Responsibilities:

• Conduct in-depth research on competing products to evaluate user experience, monetization strategy, patterns, feature implementation, and overall product strategy.
• Reverse-engineer key product flows (e.g., onboarding, in-app engagement, retention mechanisms) to identify best practices and innovation opportunities.
• Document and present detailed competitive benchmarks and UX assessments.
• Analyze end-to-end payment journeys, including checkout flows, subscription logic, and fraud prevention techniques.
• Identify and evaluate payment providers, billing infrastructure, and pricing strategies used by competitors.