Technical Support Lead (L2 Operations & DevOps) - Remote in Romania

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💎 Seniority level: Lead, 10 years

📍 Location: Romania

🔍 Industry: Life Sciences

🗣️ Languages: English

⏳ Experience: 10 years

🪄 Skills: ElasticSearchMicrosoft SQL ServerCross-functional Team LeadershipAPI testingAzureRDBMSRelease ManagementCommunication SkillsAnalytical SkillsCollaborationCI/CDProblem SolvingCustomer serviceRESTful APIsLinuxDevOpsTerraformDocumentationExcellent communication skillsTeamworkTroubleshootingActive listeningTeam managementScriptingEnglish communication

Requirements:

Minimum 10 years of experience in application support.
Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI /CD.
Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries).
Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server).
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross functional teams spread across geographies.
Experience in Release Management & Coordination is good to have.
Experience with leading teams.

Responsibilities:

Escalate and follow-up in a timely manner about all blocking issues and issue deviations from SOPs.
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross functional teams spread across geographies.

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