Associate Project Manager

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Requirements:

• Basic understanding of software development and platform infrastructure
• Experience in business analysis/ project management - at least 2 years
• Proficiency with Excel and basic SQL queries
• Ability to interpret data and provide actionable insights
• Familiarity with Agile methodologies; willingness to adopt Scrum practices
• Technical curiosity and readiness to learn tools like AWS and Ruby/Ruby on Rails
• Strong attention to detail and well-organized
• Clear written and verbal communication
• English - at least B2 spoken and written
• Quick learner, flexible and adaptive
• Client-focused and solutions-driven
• Able to juggle multiple tasks and manage priorities effectively

Responsibilities:

• Assist in transactions lookup and ensure accurate, timely data retrieval
• Generate reports using existing templates; support ad-hoc reporting needs
• Monitor system logs and flag irregularities or issues
• Configure service providers on the platform to ensure smooth operation
• Respond to user account-related inquiries and support cases
• Assist in deactivation of locations as needed
• Collaborate with the Senior Technical Project Manager on partner satisfaction and platform development
• Participate in project meetings, gather requirements, and contribute insights
• Support the creation and upkeep of project documentation