ApplyProcessing Specialist
Posted about 7 hours agoViewed
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💎 Seniority level: Middle, 3-5 years
📍 Location: United States, EST
🔍 Industry: Insurance
🗣️ Languages: English
⏳ Experience: 3-5 years
🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeWritten communicationProblem-solving skillsVerbal communicationActive listeningClient relationship managementData entrySales experienceComputer skills
Requirements:
3-5 years experience servicing or selling Property & Casualty Insurance Commercial policies.
Responsibilities:
- Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review.
- Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder.
- Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary.
- Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks.
- Process insured request cancellations and White Glove pre-cancellation communication.
- Take ownership. Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion.
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