Software Support Engineering

Posted about 7 hours agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: Ireland

💸 Salary: 57000.0 - 68000.0 EUR per year

🔍 Industry: Software Development

🏢 Company: Airbyte👥 101-250💰 $150,000,000 Series B over 3 years agoProductivity Tools Open Source Data Integration Analytics

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: DockerPythonSQLApache AirflowJavaKotlinKubernetesData engineeringNosqlCI/CDRESTful APIsExcellent communication skillsTroubleshootingDebuggingCustomer support

Requirements:

5+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers.
Proficiency in Kubernetes, Docker, and containerized environments/applications
Proficiency in Python, APIs, SQL, NoSQL, and database management
Familiarity with core networking technologies, such as TCP/IP, DNS, HTTP(S), forward and reverse proxies, and related tooling, e.g. tcpdump, wireshark, charles proxy, fiddler,etc.

Responsibilities:

Provide exceptional email and Zoom support to Enterprise customers, including users with development/engineering backgrounds.
Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.
Engage in various engineering tasks, including automation, development, and other projects as needed.
Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth.
Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback.

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