Solutions Architect, Professional Services

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Requirements:

• Have experience delivering technical engagements as projects in a consultation environment
• Are able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
• Have strong time management skills and are organized and detail obsessed
• Love for explaining technical concepts and the moment where you see things “click”
• Can write SQL queries and have experience with data architecture
• Experience with cloud and data warehouse technologies (i.e. Snowflake, Databricks, AWS, Google Cloud)
• Have solid client-side Javascript skills and experience working with APIs and server-side language
• 5+ years of relevant experience

Responsibilities:

• Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
• Complete on-boarding engagements within budget and scope
• Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
• Guide customers on syncing event and profile data to cloud data warehouses, and skills in audience segmentation with warehouses using relational database structures
• Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
• Work closely with the product team to improve customer success across our entire platform
• Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!