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KYC Ops Specialist/Customer Support

Posted 3 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: Mexico

🏢 Company: Bitso

🗣️ Languages: Portuguese, English

⏳ Experience: 1+ years

🪄 Skills: Data AnalysisAnalytical SkillsCustomer serviceComplianceRisk ManagementCustomer supportEnglish communication

Requirements:
  • Proven Portuguese and English fluency.
  • A minimum of one year of proven experience in customer support.
  • At least 1 year of proven experience with KYC.
Responsibilities:
  • Conduct onboarding and ongoing customer due diligence processes.
  • Review and validate user documentation, focusing on individual users.
  • Ensure the validation of onboarding documentation is following compliance and fraud policies.
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