🪄 Skills: Customer serviceSales experienceComputer skillsEnglish communication
Requirements:
Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care. You have a sales mindset and find it easy to interact with and convince others, and to promote health-related behaviors.
Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs/imaging appointments, and collecting relevant patient information. Experience with people living with dementia or Alzheimer’s preferred.
Equipped for Remote Work: Able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
Independent: You thrive in a remote environment!
Responsibilities:
Increase patient engagement and retention through compassionate outreach.
Facilitate smooth onboarding processes for new patients.
Collaborate with internal teams to ensure a seamless patient experience from initial contact to ongoing care.