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Senior Customer Service Representative - HCB

Posted 9 days agoViewed

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💎 Seniority level: Senior, 2+ years

📍 Location: United States

💸 Salary: 18.5 - 42.35 USD per hour

🔍 Industry: Health Solutions

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Analytical SkillsCustomer serviceMicrosoft OfficeMultitaskingExcellent communication skillsActive listening

Requirements:
  • 2+ years of customer service experience
  • Experience in a metric based environment
  • Proficiency with full suite of Microsoft Applications
  • Comfortability utilizing search engines
  • Excellent multi-tasking skills
Responsibilities:
  • Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
  • Maintain department established performance metrics at a meets or exceeds expectations level
  • Work together as a team and apply the Aetna Core Values in day-to-day operations
  • Creating a Differentiated Service Experience
  • Demonstrating Service Discipline
  • Handling Service Challenges
  • Providing Solutions to Constituent Needs
  • Working Across Boundaries
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