Technical Support Engineer (Norwegian speaking, based in Norway)

Posted 12 days agoViewed

📍 Location: Norway

🔍 Industry: Software Development

🗣️ Languages: English, Norwegian

🪄 Skills: AWSPostgreSQLSQLCiscoOracleProblem SolvingCustomer serviceLinuxTroubleshootingTechnical supportScripting

Strong experience working in Unix/Linux environments.
Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and general security protocols.
Fluent Norwegian language skills (both verbal and written) – essential.
Experience or understanding of telecom networks (2G–5G) – a strong plus.
Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting is preferred.

Providing high-level technical support to primarily Norwegian customers.
Managing and resolving incidents and support tickets according to defined SLAs.
Proactively monitoring system performance and identifying issues before they escalate.
Coordinating software upgrades, installations, and platform configurations in a Linux environment.
Delivering training sessions to clients as needed.
Collaborating with Engineering and Product teams to improve platform resilience.
Reporting on progress to management and supporting the delivery of ongoing improvement initiatives.