Technical Account Manager(Remote, US)

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Requirements:

• 3+ years in a technical role involving customer interaction (e.g., Technical Account Management, Implementation, Solutions Engineering).
• Strong experience supporting SaaS platforms, APIs, and cloud services.
• Demonstrated ability to align technical solutions with customer goals and success metrics.
• Excellent project management skills with the ability to manage multiple customer implementations and engagements simultaneously.
• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences.
• Proven ability to lead planning and advisory conversations with customers and internal stakeholders.
• Comfortable working EST business hours.

Responsibilities:

• Act as the primary point of contact for assigned key client accounts, building long-term strategic relationships.
• Support customers during onboarding (managed by Implementation Manager) and lead configuration planning based on their business goals and workflows.
• Serve as a trusted technical advisor, recommending best practices and tailored product solutions to maximize impact and adoption.
• Facilitate strategic planning sessions with clients to align product usage with desired business outcomes.
• Proactively monitor account health, product usage, and customer feedback to identify opportunities for value expansion and risk mitigation.
• Translate customer needs into actionable product plans and coordinate with internal teams (sales, product, engineering, support) to ensure successful delivery.
• Lead product walkthroughs and advise on feature adoption strategies to help customers achieve operational excellence.
• Track key account metrics, such as product engagement and satisfaction, and use insights to drive continuous improvement.
• Identify and support upsell and cross-sell opportunities through solution alignment and demonstrated product value.