Mission Success Lead

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Requirements:

• 2+ years experience deploying SaaS software.
• A mission domain expert with 5+ years of mission experience with tactical operations technology employed by Special Operations Forces for mission command, communications, fires support, or other related operational use cases. You understand our partners' needs and challenges because you lived them.
• A motivated problem solver who takes ownership, acts with urgency, and is comfortable with ambiguity. You like a challenge, and you don’t quit.
• Previous experience owning customer renewal and expansion cycles
• U.S. Person status is required as this position will require the ability to access U.S. only data systems.
• Must have an active Top Secret Security Clearance or have held one previously. Ability to receive an SCI nomination is require

Responsibilities:

• Own the delivery of capabilities outlined within contracted periods of performances (POPs); whether it be a 6-month pilot, 12-month period of performance, or multi-year program of record.
• Go above and beyond to exceed customer expectations, and over-deliver to the point where continuing to partner with us is a no-brainer.
• Deeply understand the mission sets and pain points of our users so that we can tackle their challenges using a combination of Vannevar’s capabilities.
• Go to where the users are. To best understand how Vannevar can provide value, we need to sit in the same spaces as our users.
• Help us build world-class software. While product and engineering teams speak with customers directly, mission success is often our eyes and ears for on-the-ground reality. You will bring this expertise back to the rest of the company to ensure we are developing disruptive capabilities for our user base.
• Direct resources as needed, whether that be onsite embedded personnel, product managers, engineers or other mission personnel. You will need to be able to influence cross-team members to direct the appropriate resources to customer objectives