Tutoring Operations Manager

Posted 9 days agoViewed

💎 Seniority level: Manager, 2 years

📍 Location: United States

🔍 Industry: Education

🏢 Company: TPAPT

🗣️ Languages: English

⏳ Experience: 2 years

Requirements:

Bachelor’s Degree

Minimum of 2 years experience in a fast-paced office environment

Excellent organizational skills

Experience with calendaring/scheduling for staff and learners

Phenomenal communication skills: written, verbal and interpersonal

Comfortable with technology platforms including, but not limited to, G Suite (Google Docs, Google Drive, Google Slides, Google Sheets, Google Meet), Microsoft Office, and some CRM experience

Responsibilities:

First point of contact for clients/prospective clients, and employees for all questions regarding operations. Including, but not limited to: educator-matching, scheduling, and billing procedures

Conduct learning profile assessments and report reads with prospective families

Answer phones & emails provide information about programs

Develop and maintain positive, collaborative relationships with community members, learners, families, and colleagues.

Support marketing events

Work with clients to find unique solutions for learning support.

Model and uphold culture and expectations.

Communicate with team members and supervisors.

Seek client feedback, and support clients with questions/issues as they arise.

Prepare weekly, monthly, written and verbal reports as requested.

Attend meetings with the Executive team and stakeholders.

Special projects that could include event planning/coordination, external meetings, travel planning and community events.

Apply

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