🪄 Skills: Communication SkillsAnalytical SkillsClient relationship managementDigital MarketingCustomer Success
Requirements:
2+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
Experience running Google Tag Manager (GTM), Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
Proven success in managing client relationships and delivering service excellence
Focus on retaining accounts and growing revenue
The ability to grasp and communicate technical concepts and platform-based knowledge
Familiarity with the latest digital advertising trends and ideas
Exceptional communication, critical thinking, and analytical skills
Proven ability to manage multiple, competing priorities simultaneously
Experience providing training and explaining concepts to clients who have different levels of knowledge of programmatic advertising
Responsibilities:
Act as the main point of contact for your portfolio of clients across a wide range of verticals
Advise clients on effective campaign strategies within the StackAdapt platform
Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic recommendations and optimizations to meet identified KPIs
Onboard new clients to the Stackadapt platform, providing them with adequate training, support and resources to be fully self-serve
Drive retention and growth by helping clients maximize their usage of StackAdapt’s capabilities
Resolve customer inquiries; ensuring that questions and issues are addressed within established SLAs
Assist in the creation of Support documentation for frequently experienced challenges