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ITSM Process Consultant

Posted 18 days agoViewed

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💎 Seniority level: Senior, 10+ years

📍 Location: India

🏢 Company: InfyStrat

🗣️ Languages: English

⏳ Experience: 10+ years

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 10+ years of experience as an ITSM Consultant or in a similar role.
  • Strong knowledge of ITIL frameworks and experience in implementing ITSM processes.
  • Excellent analytical and problem-solving skills, with a focus on process optimization.
  • Effective communication skills and the ability to work collaboratively with diverse teams.
  • Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus.
  • ITIL certification is required; additional certifications (e.g., PMP, Six Sigma) are a plus.
Responsibilities:
  • Analyze current ITSM processes and assess their effectiveness in meeting business goals.
  • Design and implement ITIL-based frameworks, policies, and procedures to improve service management.
  • Facilitate workshops and training sessions to educate teams on ITSM processes and best practices.
  • Collaborate with IT teams to establish metrics and KPIs for monitoring service performance.
  • Support change management initiatives to ensure smooth transitions during process improvements.
  • Provide ongoing consultancy and support throughout ITSM implementations and changes.
  • Stay abreast of industry trends and advancements in IT service management and recommend improvements.
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