Credit & Collections Specialist

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Requirements:

• Bachelor’s degree in Finance, Accounting or a related field
• About 3-5 years of direct experience in working on a credit & collections team along with experience in working closely with a cash application team
• Significant customer A/R portfolio management experience with demonstrated experience in effectively reducing aged A/R by active collections.
• Demonstrated experience in improving DSO, CEI, and other relevant Credit & Collections KPIs
• Demonstrated understanding of the general billing process and the order-to-cash cycle.
• Ability to make sound recommendations (along with supporting business case) for exception cases such as credits due to customers and balances that could potentially be considered for bad debt write off
• Demonstrated experience in the month-end and quarter-end close processes for credit & collections along with a solid understanding of how credit & collections impacts other Finance and Accounting processes.
• Strong analytical, math, and account reconciliation skills
• Experience with using an ERP, CRM, and collections software
• High level of proficiency in Microsoft Office and Google Suite
• Excellent communication, analytical, and organizational skills that are clearly demonstrated in prior experience.

Responsibilities:

• Review sales orders on credit hold for approval from hold
• Proactively analyze aged A/R balances, contact customers, and develop a plan to collect outstanding payments
• Process credit card transactions and monitor monthly auto-pay activity
• Log all customer contacts and collection activities into a collection software system
• Make recommendations on monthly customer credits and bad debt reserves
• Liaising between the customer and various cross functional teams (e.g. Sales team, Cash Application, Accounting) in order to bring open balances to a resolution.
• Complete month-end and quarter-end deliverables in a timely manner
• Consistently improve productivity and efficiency through reviewing relevant KPIs, participating in and contributing to process improvement initiatives, time management and change management initiatives.