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Remote or Office Tele Chat / Phone Chat Support
Posted about 1 month agoInactiveViewed
Requirements:
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer support role preferred
- Proficiency in using chat and phone support software
Responsibilities:
- Respond to incoming phone calls and chat messages from members promptly and professionally
- Assist members with inquiries, account information, and issue resolution
- Provide guidance on products, services, and online banking platforms
- Maintain accurate records of interactions and follow up as needed
- Collaborate with other departments to ensure seamless member experience
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