Why is remote work so nice? Let's try to see!
Apply
Snr Account Director
Posted about 17 hours agoViewed
🏢 Company: OLIVER+
🗣️ Languages: English
Requirements:
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
- Knowledge of account management and invoicing.
- Highly creative with the ability to generate ideas and practically contribute to studio output.
- Proficient in Microsoft Office and other related software.
- Understanding of how to integrate with a client-side team whilst maintaining a top-tier agency service.
Responsibilities:
- Ensuring that the client experience is as positive as possible.
- Responsible for brand guardianship on their projects within the team.
- Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
- Negotiate to create win-win compromises with your client on behalf of your team members, where needed.
- Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.
- Ensures that internal processes are followed.
- Accountable for training team members on internal processes
- Escalation point if client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.
- Cascades any changes in process and company or studio updates to the team and ensures that they are followed.
- Work with the key stakeholders to educate clients on new ways of working.
- Triages projects using the tier system with the CSM, and Lead Creator/Creative Director.
- Allocates Account Management resource.
- Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case.
- Identifies large pockets of upcoming work that will impact the wider agency or dramatically change the requirements of the team. Escalates that to BD and head of ops to ensure the agency can prepare for it.
- Will lead on projects that are tier 2 & 3, new business opportunities or new types of work.
- Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP.
- Escalates any projects that are at risk of an unsuccessful delivery to the BD.
- Works with job owners, when required, to ensure that projects are running smoothly, ensuring that we understand the client’s ambitions and that the client understands the requirements of the agency to meet them.
- Identifies new business opportunities through relationships, always looking to up-sell IIG’s capabilities, and works with the AD to establish a plan to pursue the business.
- Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
- Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
- Influence and inspire your internal team to deliver projects to a high standard including QC.
- Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.
- Monitor teams’ performance against their KPIs and support their development to hit their KPIs.
- Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.
Related Articles
Posted 8 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.