Billing Operations Specialist (split shift schedule, remote-only opportunity)

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Requirements:

• 3 to 5 years of experience in Accounts Receivable and Customer Support
• Fast learning abilities, proactiveness
• Experience with subscription-based services
• Analytical mindset and strong problem-solving skills
• Strong customer service experience and philosophy
• Excellent English communication skills, both written and verbal (upper-intermediate level or higher)
• A deep understanding of G Suite products
• Knowledge of ChargeBee or other billing software (preferred)
• Experience with supplier portals like Coupa, Ariba, etc.
• Availability to work split-shift hours (from 11 AM to 3 PM and from 6 PM to 11 PM UTC, including a 1-hour lunch break).

Responsibilities:

• Communicate daily in writing with clients
• Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customer orders
• Contact customers with outstanding invoices
• Receive and process incoming payments; regularly update accounts in the receivable database
• Post invoices and receipts
• Manage prepayments, multiple invoicing, and updates to products/services
• Manage chargeback processing and identify any fraudulent matters
• Document and report all billing inquiries
• Provide progress reports to your supervisor