Customer Service Consultant

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Requirements:

• Valid Australian working rights and residing in Australia (essential)
• Previous administrative experience (essential)
• Availability to work full-time (essential)
• Strong communication and Customer Service skills (written and verbal)
• Adhere to business procedures
• Ability to effectively communicate with all levels of the business and clientele
• Ability to work independently and within a team environment
• Tech-savvy with the ability to navigate across multiple databases
• High attention to detail and excellent organisational skills
• Data entry accuracy
• Ability to maintain confidentiality
• Ability to work under pressure and multi-task
• Complaint handling and conflict resolution skills

Responsibilities:

• First point of customer contact for general enquiries - via phone and website
• Answering and directing incoming calls in a friendly and professional manner
• Assisting with the compilation and generation of regular reports
• Providing support to all clients
• Ensure tasks are processed in an accurate and timely manner
• Responsible for keeping inventory of internal and external office supplies replenished
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables