Director, US Product Design

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Requirements:

• 12+ years of experience in Product Design, UX/UI, or Human-Centered Design, with at least 5 years leading and scaling design teams.
• Proven experience leading large-scale consumer-facing digital experiences in fintech, e-commerce, or other high-growth industries.
• Demonstrated ability to create cohesive and scalable cross-platform design systems.
• Strong track record of driving business outcomes through design, including improvements in conversion rates, user engagement, and retention.
• Experience working in regulated industries, ensuring compliance and security while maintaining design excellence.
• Experience as a Design Lead for a Mobile APP with a 1M+ user base.
• Experience designing multi-product applications & experiences.

Responsibilities:

• Lead and develop the vision, strategy, and execution of ZIP's consumer product design across mobile, web, in-store, and customer support channels, ensuring a cohesive and world-class experience.
• Define and drive ZIP's design system, ensuring consistency, scalability, and accessibility across all product experiences.
• Champion human-centered design principles, ensuring every ZIP product is intuitive, engaging, and aligned with customer needs and business objectives.
• Manage and grow a high-performing design team, fostering a culture of collaboration, innovation, and customer obsession.
• Influence product strategy by incorporating user research, behavioral analytics, and data insights into the design process.
• Partner closely with Product Management, Engineering, and Marketing to ensure a seamless cross-functional approach to experience design.
• Optimize the end-to-end customer journey, from onboarding and engagement to retention, ensuring ZIP delivers frictionless and delightful interactions.
• Advocate for accessibility and inclusivity, ensuring all ZIP products meet industry standards and provide equitable experiences.
• Evolve and implement UX best practices, usability testing frameworks, and iterative design methodologies to enhance design decision-making.
• Collaborate with Compliance and Legal teams to ensure customer-facing experiences meet regulatory and security requirements.
• Present to senior executives and stakeholders, articulating the value of design and demonstrating how it drives business impact.