People Operations and Systems Associate

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Requirements:

• Strong IT skills, with the ability to troubleshoot common issues and liaise with IT support providers.
• Experience with an international/global workforce strongly valued.
• Advanced skills in Microsoft Office Suite.
• Fluency in written and spoken English.
• Familiarity with HR systems and processes; experience with HRIS platforms preferred.
• Strong training and mentoring skills with an ability to coach and teach others on IT operations and HR concepts and processes.

Responsibilities:

• Support HR processes, including but not limited to recruitment, onboarding, performance management, HR metrics, and offboarding.
• Own and manage recruitment administration from requisition approval through offer preparation.
• Maintain accurate employee records, ensure compliance with HR policies, and manage HR documentation.
• Assist in benefits administration, time-off tracking, and payroll coordination.
• Support HR initiatives, including learning and development programs and staff engagement activities.
• Coordinate HR communications, including announcements and policy updates.
• Manage and optimize HR systems, e.g., HRIS (Rippling,) ATS (BreezyHR,) performance management (Lattice), EOR and benefits platforms to ensure efficiency and accuracy.
• Assist in tracking HR metrics and generating reports to support decision-making.
• Identify and suggest improvements to people operations processes to enhance efficiency.
• Serve as the first point of contact for new hires regarding IT setup, access, and basic troubleshooting.
• Provide first-level IT support for common issues such as login problems, system access, and basic troubleshooting.
• Conduct 1:1 trainings on basic functions of IT tools, e.g., calendar sharing and booking meetings in Outlook, syncing and access in SharePoint, Slack tools, updating goals in Lattice, etc.)
• Carry out team-wide training sessions on effective set-up and use of digital tools, e.g. creating folders in Slack, using Slack and/or OneNote to organize meeting notes, use of AI assistant in Zoom etc.
• Act as a liaison between staff and external IT support vendors for escalated IT issues.
• Coordinate reissuance or obtaining new hardware, manage account provisioning and deactivation, and support cybersecurity best practices.
• Set up and maintain asset registry of all hardware across organization.
• Investigate and make recommendations for new digital tools, e.g. recruitment screening services, data storage options, AI tools, etc.