Customer Relations & Office Manager (Property Management) - EST Hours (Remote)

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Requirements:

• Proven experience in managing and leading teams effectively.
• Excellent written and verbal communication skills with a clear English accent to engage professionally with clients.
• Strong organizational skills with a keen eye for detail to ensure accurate delegation and project oversight.
• Ability to quickly learn and adapt to new software and programs.
• Passion for delivering top-notch customer service and maintaining client satisfaction.

Responsibilities:

• Act as the primary point of contact for clients, ensuring all queries and requests are addressed promptly and professionally.
• Manage the dispatch email inbox, ensuring inquiries are delegated to the appropriate team members efficiently.
• Build and maintain strong relationships with clients by providing personalized and high-quality customer service, which is often lacking in the construction industry.
• Communicate effectively with business clients via email and phone, ensuring their needs are met and expectations exceeded.
• Oversee and manage back-office operations, ensuring smooth workflows and up-to-date systems.
• Lead and manage the project coordination team, ensuring that tasks are completed on time and according to client expectations.
• Monitor project timelines, delegate tasks, and follow up with team members to ensure that projects stay on schedule.
• Maintain oversight of processes and ensure that agents and coordinators are aligned, allowing the field team to operate effectively.
• Continuously optimize internal processes to enhance efficiency and productivity.