Customer Success Engineer- SLED

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💎 Seniority level: Senior, 5 years

📍 Location: United States

💸 Salary: 91200.0 - 155000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D almost 3 years agoReal Time Big Data Information Technology Software

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: Cloud ComputingData AnalysisData engineeringCommunication SkillsCustomer serviceTroubleshootingRelationship managementTechnical supportCustomer Success

Requirements:

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
Technical experience within the State, Local, or Education space.
A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
Quick learner with good technical and problem-solving skills
Willingness to travel as needed

Responsibilities:

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
This position may require stand-by, on-call, or off-hours duties.

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