Associate Director, Client Success

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Requirements:

• Has 5+ years of project management in a client-centric organization.
• Has a strong knowledge of digital marketing solutions and an understanding of each practice so you can lead multi-product clients.
• Has huge attention to detail, calm under pressure, logical, solution-focused, highly organized and efficient.
• Has expert proficiency in Monday.com
• Has demonstrable experience in setting & following QA processes.
• Has very strong communication, interpersonal, data analysis and presentation skills.
• Is passionate about doing great work for clients.
• Is super excited about developing others around you in your craft.
• Has a project management qualification.

Responsibilities:

• Be responsible for ensuring the timely delivery for all client commitments across your allocated client(s), which you do through highly-effective, hands-on project management.
• Resolve issues, track progress and marshal resources.
• Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet hightandards, are in brief and in budget.
• Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc.
• Sign off fee sheets