Handler Certification Specialist - Bilingual

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Requirements:

• Bilingual proficiency in both English and Spanish extending to written and spoken communication for Spanish speaking audiences including handler operators in the US and Mexico. Ability to write and understand complex texts and have challenging conversations in both languages.
• B.A. or B.S. degree or higher in food science, chemistry, or related field. Alternatively, at least three years’ work experience in an applicable field will be considered in lieu of degree requirement.
• Strong computer proficiency in Microsoft Office suite (Outlook, Word, Excel, Power Point, Teams) and other relevant applications like database programs.
• Clear, direct, and concise written and verbal communication skills with the ability to work with various groups and demographics of people.
• Demonstrates excellent attention to detail by identifying and resolving errors, ensuring continuous improvement.
• Ability to think critically, logically, quickly, and autonomously to propose solutions to problems.
• Actively contributes to the team to complete tasks, meet goals or manage projects.

Responsibilities:

• Provide technical services to certified organic processor/handler clients, including review and communication of mid-year updates such as new labels, product formulations, ingredient suppliers, food additives, production methods, equipment sanitation procedures, facility pest control plans, audit trail documentation, etc., to certified operations
• Make autonomous or semi-autonomous decisions about client compliance with USDA NOP and other organic standards and communicates those decisions to clients.
• Work on special projects as deemed necessary by Handler Certification Leadership (Team Leader, Supervisor, Manager, or Director of Handler Certification) or the Chief Certification Officer.
• Maintain accurate client database records in CCOF’s complex, proprietary database.
• Provide technical assistance on regulatory topics to CCOF clients.
• Provide clear and accessible written and verbal communication about the certification process and regulatory requirements to CCOF clients via email, letter, phone, and occasional virtual or in-person meetings.
• Utilize regulatory text and other resources, including technical support staff office hours, to make compliance decisions.
• Ensure timely review of client updates and inspection reports by independently managing workload.
• Complete a quality and quantity of work on par with other Handler Certification Specialists of similar tenure.
• Ensure that USDA NOP and other applicable standards and CCOF Quality System requirements are implemented.
• Ensure that client database records are consistent and current.
• Attend recurring staff meetings and monitor internal communications to maintain updated knowledge of current topics, updates, and announcements.
• Work on special projects as deemed necessary by the Director of Handler Certification.