Care Advocate

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Requirements:

• 2+ years of experience in a customer success or customer service role; healthcare experience or knowledge is preferred
• Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
• An empathetic, collaborative person with experience working in fast-paced and high-growth environments
• Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus
• An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
• Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
• Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
• This is a remote position, so you will be required to have the following: High-speed internet access and access to a HIPPA compliant private workspace
• Ability to work eastern hours; available shifts are 8am-4:30pm EST or 9am-5:30pm EST

Responsibilities:

• Interact with our patients and providers via phone, email, and text.
• Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
• Process orders by reviewing faxes, documentation and prescriptions and processing orders in our internal order management system
• Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
• Communicate with all stakeholders tactfully and professionally