Customer Success Manager - Quora (Remote)

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Requirements:

• Bachelor’s degree in Advertising, Marketing, or a related field
• At least 2 years of experience in customer success or account management within the advertising industry
• Proven ability to acquire and onboard new customers, including conducting in-person meetings
• Strong networking and business development skills
• Hands-on experience managing advertising campaigns, using tracking and analytics tools, and handling multiple accounts or projects simultaneously
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, including C-level executives
• Ability to work autonomously, overcome challenges, and collaborate within a fast-paced, matrixed environment
• Exceptional time management skills to handle a large portfolio of clients
• Demonstrated ability to build and nurture strong client/agency relationships
• Knowledge of prospecting tools and online sales strategies
• Self-motivated and adaptable to unstructured environments

Responsibilities:

• Develop and deliver compelling client pitches, educating advertisers and agencies about owned, paid, and earned media opportunities on Quora
• Drive new advertiser acquisition, manage the onboarding process, optimize campaigns, and deliver exceptional customer success
• Act as a trusted advisor to clients by providing industry insights, thought leadership, and proactive solutions to their challenges
• Build and sustain long-term client relationships through regular communication and outstanding service
• Identify upsell opportunities and lead initiatives to grow business with a focus on performance and ROI
• Troubleshoot and resolve any issues with advertising campaigns promptly and effectively
• Create and implement account management strategies to align with clients' goals
• Provide detailed campaign performance reports and actionable recommendations for optimization
• Track, forecast, and analyze key account metrics to maximize ROI
• Serve as a liaison between clients and internal teams, including sales, product, operations, and finance