French Speaking Customer Support for Subscription-Based Services Department

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Requirements:

• Fluency in French and English, both written and spoken, is required.
• Previous experience in customer support, especially within subscription or digital services, is a plus.
• Excellent communication and problem-solving skills.
• Ability to manage multiple inquiries simultaneously while maintaining a high standard of service.
• Familiarity with customer service software and online platforms is advantageous.
• Positive attitude with a commitment to customer satisfaction and service excellence.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Responsibilities:

• Handle customer inquiries through phone, email, and chat in French regarding subscription services.
• Assist subscribers with account creation, billing questions, and subscription modifications.
• Provide clear explanations of service features, promotions, and troubleshooting steps.
• Document customer interactions accurately to support team efficiency and service quality.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Stay informed on industry trends and service updates to enhance customer interactions.
• Gather feedback from customers to identify opportunities for service improvement.